Refund policy

Exchange & Replacement Policy

2-Day Exchange Window: Customers can request an exchange within 2 days (48 hours) of receiving their order if the size does not fit.
Size exchanges are subject to product availability.
Products must be unused, unwashed, unworn, and returned in their original condition with all tags and packaging intact.
Customers must contact our support team within the 2-day window to initiate an exchange.
Please provide your order number and clear photos or a video of the product, if requested.
If the requested size is unavailable, our team will help you with the available options.

If you receive a damaged, defective, or incorrect item, contact us within 2 days (48 hours) of delivery.
Please share your order number and clear photos or an unboxing video showing the issue.
After verification, we will arrange an eligible replacement according to our policy.
Replacement requests are subject to verification and product availability.

We currently offer exchanges or replacements for eligible size issues and verified damaged, defective, or incorrect products.
Returns for reasons other than eligible exchange or replacement requests may not be accepted.
Refunds, where applicable, will be processed according to the circumstances and applicable consumer protection laws.

Products showing signs of use, washing, alteration, damage caused by the customer, or missing tags may not qualify for an exchange, except where applicable law requires otherwise.
Sale items, promotional products, and free gifts may have specific eligibility conditions. Any restrictions will be communicated clearly before purchase.

For shipping, exchange, or replacement assistance, please contact EZION STORE through the official contact details listed on our website.

Thank you for shopping with EZION STORE. We appreciate your support and strive to provide you with the best shopping experience.